If you’re not going to manage your own servers, or server, the best idea is to choose one of the Server Management Subscription Plans.
Of course, you can hire a freelancer, which would probably be less expensive. But where will you find a freelancer who knows everything, available 24 hours a day, never gets sick or goes on vacation? Give it a thought. Are you sure a freelancer can provide a fault-tolerant infrastructure? Do you want to suffer if he does not pay for his internet connection in time?
All Subscription Packages provide support from a strong team of L1, L2, and L3 engineers/ system architects 24 hours a day, seven days a week, with no weekends and holidays.
Servers that we support on Subscription basis are incorporated into the Monitoring System – a ilim unique in-house development that allows avoiding false alarm responses. Servers are monitored 24 hours a day, 365 days a year at five-minute intervals. Our monitoring is proactive. This means that our staff gets on the problem immediately after the Server Down message. If the problem is not resolved within 10 minutes, the server will send a message to the owners to alert them of the problem. Meanwhile ilim experts will keep on addressing technical issues linked to the alarm response of Monitoring System.
SLA – quality guaranteed!
In order to make our customers feel confident that their requests for technical support will be resolved in timely and completely manner, we have implemented a Service Level Agreement (SLA) which covers all standard support packs. Now you can request compensation for each SLA violation. More details about SLA conditions you can find on Service Level Agreement webpage.
How do I reach ILIM if I have a problem?
- For Registered Customers – by submitting a ticket from your Client Zone.
- Via Support LiveChat.
- On the phone +380933211803
- via Skype
It will cost no more than a robust and continuous operation of your server. Initial server setup in the Monitoring System and introduction in the control and documentation system will cost you $40.00 regardless of the package you choose.
We have created a number of packages tailored for different customers with different types of servers. We are certain that one of these packages is right for you. Each package includes proactive 24×7 Monitoring and Technical Support. You can activate and pay for Server Management Subscription Service directly on the site.
|Pack||Included support time/month||Price/month||ORDER NOW|
|Basic Server Management||3 hours||$110.00|
|Advanced Server Management||6 hours||$210.00|
|Extended Server Management||10 hours||$335.00|
Hours are billed in 5 minute increments.
If the work takes us more hours than included in the package, we will ask you to pay $35.00 for each additional hour of work.
Contact us before ordering.